1. Introduction
Trading Hub Pro ("we", "us", or "our"), operated by Ring Ring Productions LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.
2. Information We Collect
Information you provide directly:
- Account Information: Name, email address, username, password
- Payment Information: Processed securely through Stripe/PayPal (we do not store your card details)
- Trading Data: Your Trading Diary entries, watchlists, and tool preferences
- Communication: Support requests and feedback you send us
Information collected automatically:
- Usage Data: Which tools you use, features accessed, and time spent on platform
- Device Information: Browser type, operating system, IP address
- Session Data: Login times, pages visited
3. How We Use Your Information
We use your information to:
- Provide and maintain our trading tools and services
- Process your subscription payments
- Save your Trading Diary entries and preferences
- Send important account notifications (password resets, subscription updates)
- Improve our platform and develop new features
- Provide customer support
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Information Sharing
We do NOT sell your personal information.
We may share information with:
- Stripe/PayPal: To process subscription payments securely
- TradingView: Chart functionality (no personal data shared, only market queries)
- Legal Requirements: When required by law, court order, or to protect our rights
5. Data Security
We implement appropriate security measures:
- All data transmitted via HTTPS encryption
- Passwords stored using secure hashing (never in plain text)
- Regular security reviews and updates
- Limited employee access to personal data
- Secure cloud infrastructure
6. Cookies and Local Storage
We use cookies and browser storage to:
- Keep you logged in (session management)
- Remember your language preference
- Store your "Remember Me" selection
- Save tool preferences and settings
You can clear this data through your browser settings, but this will log you out.
7. Third-Party Services
Our platform integrates with:
- TradingView: For real-time market charts (subject to TradingView's privacy policy)
- Yahoo Finance API: For market data (no personal data shared)
- Stripe/PayPal: For payment processing (subject to their privacy policies)
These services have their own privacy policies that govern their use of data.
8. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correct: Update inaccurate information in your account settings
- Delete: Request deletion of your account and associated data
- Export: Download your Trading Diary data
- Opt-out: Unsubscribe from marketing emails (account notifications cannot be disabled)
To exercise these rights, contact us at privacy@tradinghubpro.com
9. Data Retention
We retain your information:
- Account data: Until you delete your account
- Trading Diary: Until you delete entries or your account
- Payment records: 7 years as required by tax law
- Server logs: 90 days for security purposes
After account deletion, we remove your personal data within 30 days, except where legally required to retain it.
10. Children's Privacy
Our service is intended for users 18 years of age and older. We do not knowingly collect information from anyone under 18. If we discover we have collected data from a minor, we will delete it immediately.
11. International Users
Our service is operated from the United States. If you access our platform from outside the US, your data will be transferred to and processed in the United States.
12. California Privacy Rights (CCPA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale of personal information (we do not sell data)
- Right to non-discrimination for exercising privacy rights
13. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through a notice on our platform. Your continued use after changes constitutes acceptance.
14. Contact Us
Last updated: January 2025